1. Our Commitment to Privacy

1.1 At Boss Metal Group, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
1.2 We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth), and where applicable, comply with the General Data Protection Regulation (GDPR) of the European Union.
1.3 “Personal information” refers to data that identifies you personally, such as your name, email address, contact number, or any information that could reasonably be used to identify you.
1.4 For any privacy-related inquiries, you can contact us in writing at Boss Metal Group.

2. Information We Collect

2.1 Boss Metal Group may collect and store the personal information you provide directly via our website, over the phone, in-person, or through other channels.
2.2 This may include your name, email address, phone number, and physical address to help us communicate with you or fulfil service requests.
2.3 Additional details may be collected for customer support, surveys, promotions, or payment processing.
2.4 We may also gather any other data you voluntarily provide during your interactions with us.

3. How We Collect Information

3.1 We collect information through electronic communication, in-person contact, website usage, and during business transactions.
3.2 By providing personal information, you consent to its use in accordance with this Privacy Policy.

4. Use of Your Information

4.1 Your data may be used to communicate with you, provide updates, deliver services, and inform you about our offerings.
4.2 Boss Metal Group will only use your personal information for purposes you have consented to, which may include:

  • Delivering products and services
  • Business administration and management
  • Product/service research and development
  • Customer communication via email, phone, SMS or mail
  • Handling complaints and feedback
    4.3 Withholding information may limit your access to our services or website features.
    4.4 We may disclose personal information to comply with legal obligations, such as court orders or law enforcement requests.
    4.5 In case of business ownership change or asset sale, your data may be transferred as part of business continuity.

5. Disclosure of Information

5.1 Your information may be shared with employees, agents, contractors, or service providers when necessary for business functions.
5.2 Third-party disclosure will adhere to the same standards outlined in this policy.

6. GDPR Compliance (If Applicable)

6.1 Boss Metal Group follows GDPR data protection principles.
6.2 We act as both Processor and Controller of your data, depending on the context.
6.3 Personal data will only be collected for legitimate, legal purposes and stored securely.
6.4 We do not collect sensitive personal data without explicit consent.
6.5 We do not knowingly collect information from individuals under the age of 16 without guardian consent.

7. Your Rights Under GDPR

7.1 EU residents may:

  • Access and request copies of their data
  • Correct, update or delete data
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent or file complaints
    7.2 To exercise these rights, contact us using the details provided in this policy. Identity verification may be required.

8. Data Storage & International Transfers

8.1 Your data may be stored or processed in countries outside Australia, including but not limited to India, USA, UK, and others.
8.2 Any such transfers will be protected with appropriate legal safeguards.
8.3 Our service providers and data storage partners may also be located in these regions.
8.4 Information you submit for public posting on our site may be accessible globally via the internet. We cannot guarantee complete protection against misuse by third parties.

9. Data Security

9.1 We implement physical, digital, and administrative measures to protect your data from loss, misuse, and unauthorized access.
9.2 All external processors are required to adhere to GDPR-level data protection standards.
9.3 While we do our best to secure your data, internet transmissions carry inherent risks.

10. Accessing Your Information

10.1 You may request a copy of the information we hold about you under applicable privacy laws.
10.2 If any information is inaccurate or outdated, please contact us at [info@bossmetalgroup.com] to request updates.
10.3 In some situations, we may decline your request in accordance with legal exceptions.

11. Complaints

11.1 If you have any concerns about your data or this Privacy Policy, contact us at [info@bossmetalgroup.com]. We take all privacy-related concerns seriously and aim to respond promptly.

12. Changes to This Policy

12.1 This policy may be updated from time to time. Any changes will be published on our website and take effect immediately.

13. Website Use

13.1 We collect basic analytical data such as browser type, referring sites, and usage patterns to improve our website experience.
13.2 Cookies may be used for traffic analysis and personalized ad delivery. You can disable cookies in your browser settings.
13.3 Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. We advise reading their respective policies.